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shubhfashion
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Returns & Exchange Policy

Shipping Policy

All products purchased will be delivered in 5–7 business days. Delivery timelines may vary based on your location and courier partner availability. You will receive tracking details once your order is dispatched.

Return & Replacement Policy

We maintain strict quality standards for all our products. We don't offer any refunds or returns, as our items include delicate apparel. Please read the policy carefully before placing your order.

No Refund Policy

  • We do not provide refunds under any circumstances.
  • Only replacement will be offered if the product meets our eligibility criteria.

Replacement Eligibility

A replacement will be provided only in the following cases:

  • You received the wrong product.
  • The product was damaged or defective at the time of delivery.

Mandatory Parcel Opening Video

To request a replacement, customers must record a parcel opening video.

The video must:

  1. Start from the moment the sealed parcel is shown.
  2. Be continuous, with no cuts, pauses, or edits.
  3. Clearly show the package being opened.
  4. Clearly display the product and its condition.

⚠️ Claims without a proper parcel opening video will not be accepted under any circumstances.

Timeline for Replacement Request

  • You must contact us within 4 days of receiving your order.
  • Requests made after 4 days from the delivery date will not be considered.

Not Eligible for Replacement

Replacement requests will not be accepted for:

  • Slight color differences due to lighting or screen display.
  • Minor variations in fabric texture or feel.
  • Change of mind.
  • Dissatisfaction based on personal expectations.
  • Damage due to misuse, improper washing, or normal wear and tear.

Condition of Returned Product

If your replacement request is approved:

  • The product must be unused, unwashed, and in its original condition.
  • Original tags and packaging must be intact.
  • Used or damaged items will be rejected and returned to the customer.

Replacement Process

  • Contact us within the specified time period via phone, WhatsApp, or email.
  • Share the parcel opening video as proof.
  • Once approved, we will arrange or guide you through the return process.
  • The replacement product will be delivered in 5 working days after we receive and verify the returned item.

Need Help?

For any questions, reach out to our care team via WhatsApp, phone, or email and we will be happy to assist you.